Author - Marlene Gratrix

27Jul

Essentials for Customer Service Excellence

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities...
07Jul

Creating Successful Staff Retreats Training

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant A staff retreat can evoke some pretty strong emotions. Dread of a week hanging around with people you would never invite home for dinner. Queasy thinking about...
19May

Environmental Audit Primer Training

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant This one-day course provides participants with the knowledge and skills to conduct internal environmental audits. Practical, proven techniques for planning, conducting, and reporting on internal environmental audits will...
19May

Environmental Sustainability Training

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Environmental Management Systems (EMS) involve a set of processes and practices that enable an organization to reduce its environmental impacts and increase its operating efficiency. A well-designed...
19May

Creating Winning Proposals

Select Your Learning Style Facilitator-led 2 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Proposals are persuasive documents that are fundamental tools in organizational funding and output. This two-day course will look at sources of funding, types of proposals and how...
19May

Social Selling for Small Businesses

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Social selling isn’t just a fad or the latest approach to selling that businesses need to adopt. It’s a result of the massive integration of social media...
19May

Continuous Improvement with Lean

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Companies everywhere, no matter what their industry, can benefit from the principles of continuous improvement with Lean. Whether they adopt a very formal process or commit to...
19May

Conversational Leadership

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the...
19May

Introduction to E-Mail Marketing

Select Your Learning Style Facilitator-led 2 Day Program (Classroom) OR   eLearning format (Self-paced) Please refer to Pricing Page for cost per participant E-mail marketing is here to stay, and knowing how to do it well is essential for marketers as well as small business owners, coaches, and consultants. In this...
09Feb

Entrepreneurship – Module 5

eLearning format (Self-paced) Whether you are starting a business or are already working in your business – Entrepreneurship has it challenges. Developing essential business skills and accessing coaching through the online Entrepreneurship Training Program© offered by Microbusiness Training Centre Inc. will give you a distinct advantage in...