Author - Marlene Gratrix

Leadership Skills for Supervisors

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you....

Influence and Persuasion

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want...

Generation Gap in the Workplace Training

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking...

Emotional Intelligence

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success....

Critical Elements of Customer Service

Select Your Learning Style Facilitator-led 2 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service...

Conquering Your Fear of Speaking in Public

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in...

Communication Strategies

Select Your Learning Style Facilitator-led 2 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you...

Time Management: Tools for Peak Performance

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and...

Skills for the Administrative Assistant

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to...

Self-Leadership

Select Your Learning Style Facilitator-led 1 Day Program (Classroom) OR eLearning format (Self-paced) Please refer to Pricing Page for cost per participant Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organization....